Terms of Service

1. The Service

Anovox is a software-as-a-service platform that asks AI assistants (such as ChatGPT, Gemini, Claude and Perplexity) the questions your buyers ask, measures how often your brand is named against competitors, flags wrong statements about your brand, and suggests fixes. It is delivered online at anovoxlabs.com; nothing is shipped physically.

Anovox is self-serve software. Every plan, including Agency, is a subscription to the platform. We do not provide consulting, advisory, agency or other human-delivered services; support covers using the software.

AI answers vary between runs and change over time. Anovox reports what the engines said when we asked them. We do not control those engines and cannot guarantee that any AI assistant will mention or recommend you.

2. Eligibility and accounts

You must be at least 18 and able to enter a binding contract. The Service is intended for businesses and professionals. You are responsible for keeping your login secure and for all activity under your account; tell us promptly if you suspect unauthorised use.

3. Acceptable use

You agree not to:

• use the Service for anything unlawful;
• track brands, people or prompts in a way that harasses or defames anyone;
• attempt to access parts of the Service or other customers' data you are not entitled to;
• reverse engineer the Service or scrape it by automated means, other than through our published API;
• resell the Service without our written consent, except Agency-plan client reporting as described on the pricing page.

4. Plans, billing and payment

Starter is free. Growth and Agency are paid subscriptions, billed monthly or yearly at the prices shown on the pricing page when you buy. Plan limits (prompts, engines, competitors, refresh frequency) are as described there.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle collects payment, issues invoices and handles sales tax or VAT. By buying a subscription you also agree to Paddle's buyer terms.

Subscriptions renew automatically at the end of each billing period until cancelled. You authorise Paddle to charge your payment method on each renewal.

We may change prices with at least 30 days' notice by email. A price change applies from your next renewal after the notice period.

5. Cancellation

You can cancel at any time, either from the link in your Paddle receipt or by emailing us. Cancellation takes effect at the end of the period you have paid for; you keep paid features until then, after which your workspace moves to the free Starter plan and your history is kept.

Refunds are covered by our Refund Policy.

6. Your data

You own the brand details, prompts, competitor lists and other content you add ("Your Content"). You grant us a limited licence to store and process it, and to send your prompts to AI engines, solely to provide the Service. We do not sell Your Content. How we handle personal data is set out in our Privacy Policy.

The AI answers we collect are reproduced as returned by third-party engines and may be inaccurate. Use your own judgement before acting on them.

7. Availability

We aim for high availability but do not guarantee uninterrupted service. Scheduled refreshes can be delayed when an AI engine is unavailable. The Service is provided "as is" and "as available".

8. Intellectual property

The Anovox name, logo and software belong to us or our licensors. These terms give you a licence to use the Service, not ownership of it. Reports you export are yours to use and share.

9. Limitation of liability

To the extent the law allows, our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim or US$100. We are not liable for indirect or consequential losses, including lost profits, revenue or data.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

10. Termination

You may close your account at any time by emailing us. We may suspend or close an account that breaches these terms or where the law requires it. On closure you can request an export of your data before it is deleted.

11. Changes to these terms

We may update these terms. We will email you at least 14 days before a material change takes effect. If you don't accept the change, you can cancel before it does.

12. Governing law

These terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales. If you are a consumer, you keep any mandatory rights under the law of the country where you live.

13. Contact

Email ananda@anovoxlabs.com.

Ascot Technology Limited (company no. 08966734, registered in England and Wales)
341 Rayners Lane, Pinner, HA5 5EN, United Kingdom